FAQs

EMAIL

1. What is E-mail?
2. What is an E-mail Client?
3. What email client can I use to access my OzISP E-mail Account?
4. What is an E-Mail Server?
5. What is POP3?
6. What is IMAP?
7. What is SMTP?
8. How long does a mail server take to deliver a message?
9. How big can an E-mail be?
10. What is the capacity of my mailbox?
11. How many E-mail accounts can I have with OzISP Internet?
12. What is my OzISP E-mail Address?
13. How do I Set-up my OzISP E-mail account on my computer?
14. Who should I contact if I need additional email addresses?
15. Does OZISP Provide a Web-based E-mail Facility?
16. Why can't I receive my E-mails?
17. Why aren't my E-mails being sent out?
18. Why do I always get disconnected after sending and receiving emails?


FTP

1. Where is my website address located?
2. Can I change my website address name?
3. Why I can't see my website but instead see the error message: "You are not authorised to view this page"?
4. What Internet Standards does OzISP's Web Server support?
5. Does OzISP provide Domain Redirection Services?
6. Does OzISP provide web-hosting services?


E-MAIL FAQ'S


1. What is E-mail?
E-mail is short for Electronic Mail, the transmission of messages over a communication network. An E-mail message can contain text, graphics, videos, music files, etc. Today, E-mail has become the most common form of communication used on the Internet.
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2. What is E-mail Client?

A software application installed on a computer that enables the user to send, receive and organise messages. There are a variety of email clients such as MS Outlook Express, MS Outlook, Netscape Messenger, Eudora, etc.
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3. What email client can I use to access my OzISP E-mail Account?
You can use any email client you are familiar with such as MS Outlook Express, Netscape Messenger, etc. We also provide a webmail service allowing you to access your mail on our website, from any computer with Internet access.
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4. What is An E-Mail Server?
An E-mail Server is a computer dedicated to receiving, storing and distributing messages to email address recipients.
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5. What is POP3?
POP3 stands for Post Office Protocol Version 3. It is the standard used to retrieve messages from a mail server. POP3 retrieves messages from a mail server and stores a copy of the message locally.
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6. What is IMAP?
IMAP Stands for Internet Message Access protocol. It is another standard used to retrieve messages from a mail server. The IMAP protocol is widely used by web-based email service providers. It stores messages on the server and allows the user to retrieve message headers from the server.
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7. What is SMTP?
SMTP stands for Simple Mail Transfer Protocol. It is the standard used to send messages between servers.
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8. How long does a mail server take to deliver a message?
Delivery of a message usually takes just a few seconds, however, the speed can vary depending on the size of the message and the transmission speed of the network. The larger the message is, the longer it takes to transmit.
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9. How big can an email be?
We recommend your email size to be smaller than 2 Megabytes. Email larger than 2 Megabytes may take several minutes to download via 56K modem connection.
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10. What is the capacity of my mailbox?
Your OzISP Mailbox has the capacity to store up to 10MB of data.
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11. How many email accounts can I have with OZISP Internet?
Each OZISP Internet Account holder is entitled to 1 email address and 1 alias.
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12. What is my OzISP Email Address?
By default, your OzISP Email Address would be your 'username'@ozisp.com.au, where username and password are the same as your Internet Account username and password. However, you can nominate your own address @ozisp.com.au.
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13. How do I Set-up my OzISP E-mail account on my computer?
Setting up your email acccount on your computer would vary depending on the email client you choose to use. Refer to the Help section in your email client program for instructions.
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14. Who should I contact if I need an additional email address?

You should contact OzISP Technical Support by email: admin@ozisp.com.au.
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15. Does OzISP Provide a Web-based E-mail Facility?
Yes, we provide Web-based E-mail through our website.
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16. Why can't I receive my emails?
There are a number of reasons why you may not be receiving your email:
1.You are not connected to the Internet at the time you attempt to retrieve messages.
2.Your E-mail client settings are incorrect.
3.Your account may have been deactivated. Please contact our technical support at: support@ozisp.com.au.
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17. Why can't I send emails?
There are a number possible reasons why you are ubable to send email:
1.You are not connected to the Internet at the time you attempt to send your message/s.
2.Your E-mail client settings are incorrect.
3.Your account may have been deactivated. Please contact our technical support at: support@ozisp.com.au.
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18. Why am I always getting disconnected after sending and receiving emails?
Check your email settings. If you are using MS Outlook 5 or later version, go to Tools then click Options. In Options, tab to Connection. Remove the tick from 'Hang up after sending and receiving'.
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FTP FAQ's


1. Where is my website address located?
Your OzISP website address is located at: www.ozisp.com.au/your username.
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2. Can I change my website address name?
Unfortunately you can not change your website address name.
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3. When I type ftp://ftp.ozisp.com.au in the browser address bar, I receive an error: "Page cannot be displayed".
It is most likely that your browser has been disabled from Folder View for FTP Sites. Please check you browser settings using the instructions below to ensure that it has been enabled to view folders from FTP sites:
1. In your web browser, click on Tools then click Internet Options.
2. In the Internet Options properties, select the Advanced tab.
3. In Advanced settings, Select "Enable Folder View For FTP Sites" then click Apply and OK to exit.
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4. Why I cannot upload file(s) larger than 1 kilobyte?
This is an unusual case. It only happens on Windows 2000 platform with SP2 installed. It is a known bug with SP2. A hot fix for SP2 is now available, please contact Microsoft or visit their website at http://www.microsoft.com.
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5. Why can't I see my website on the OzISP server but instead get the error message "You are not authorised to view this page"?
Your website root directory is most likely missing the default homepage e.g. index.htm or default.htm. Please ensure that your homepage is named either as index.htm or index.html, default.htm or default.html, index.asp or default.asp.
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6. What Internet Standards does the OzISP Web Server support?
At this stage, the OzISP Web server supports plain htm or html and Active Server Pages (ASP).
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7. Does OzISP provide a Domain Redirection Service?
Yes, we do provide a Domain Redirection Service.
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8. Does OzISP provide a web-hosting service?
We do provide a web hosting service. For details, please refer to the "Internet Services" section of our website.
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