Installation and Setup:
Minimum Contract Period - 6 Months
Churn from another provider(on Telstra's DSLAM) - $49.95
New Phone Line or Port In - $121.00
Contract Period - 18 Months
Churn from another provider(on Telstra's DSLAM) - $0.00
New Phone Line or Port In - $99.00
Upgrade from ADSL1 to ADSL2+ Reach - $49.95
# New Connection prices are for where there is an existing serviceable, physical line to the premises.
* Customers wishing to waive their Customer Service Guarantee (CSG) for a New Oz ISP Internet
Phone Activation receive a Discount on their Activation Fees. Please note this waiver only refers to
the installation, it does not waive any of your ongoing CSG rights.
Important Documents and References
ADSL2+ Application Form
Acceptable Use Policy
ADSL2+ Terms & Conditions
Terms & Conditions
Miscellaneous Charges
Order Reschedule Fee [Change date of install prior to point of no return]
$19.95 [Once off]
Cancellation [Prior to point of no return] $10.00 [Once off]
Cancellation [After point of no return but prior to
activation date]
$77.00 [Once off]
Cancellation prior to 6 full months will incur a $99-00 Early Termination fee
Reversal Charge [If illegally ported] $89.95 [Once off]