Installation and Setup:
Minimum Contract Period - 6 Months
Churn from another provider(on Telstra's DSLAM) - $49.95
New Phone Line or Port In - $121.00
Contract Period - 18 Months
Churn from another provider(on Telstra's DSLAM) - $0.00
New Phone Line or Port In - $99.00
Rapid Transfer available from most ADSL providers - $55.00
Relocate Existing Service - $89.95
On Site Installation(if necessary) - To be quoted
Upgrade from ADSL1 to ADSL2+ Reach - $49.95
# New Connection prices are for where there is an existing serviceable, physical line to the premises.
* Customers wishing to waive their Customer Service Guarantee (CSG) for a New Oz ISP Internet
Phone Activation receive a Discount on their Activation Fees. Please note this waiver only refers to
the installation, it does not waive any of your ongoing CSG rights.
Change of Plan/Speed
Change of Line Speed - 14 days notice and $44.00 + New plan cost (includes plan type change)
One free download limit change per quarter is permitted but change must remain in place for 3 full calendar months
30 Days notice is required in all cases to finalise ADSL Accounts without exception
30 Days notice is required in all cases where ADSL Accounts are churned to other ADSL providers without exception
Important Documents and References
ADSL2+ Application Form
Acceptable Use Policy
ADSL2+ Terms & Conditions
Terms & Conditions
Miscellaneous Charges
Order Reschedule Fee [Change date of install prior to point of no return]
$19.95 [Once off]
Cancellation [Prior to point of no return] $10.00 [Once off]
Cancellation [After point of no return but prior to
activation date]
$77.00 [Once off]
Cancellation prior to 6 full months will incur a $99-00 Early Termination fee
Reversal Charge [If illegally ported] $89.95 [Once off]